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Filing a Complaint About a Children's Aid Society
1680 Oxford St E
London
London
519-455-9000
519-858-5998
Fax: 519-455-4355
Administration: Mon-Fri 8:30am-4:30pmEmergency Services: Daily 24 hours
Last Updated: Aug 27, 2023: Suggest an edit
Application
Call or email
Eligibility / Target Population
Children and youth 18 years and under and their families
Fees
Free
Languages
English ; French
Language Notes
Social aids and administrative staff speak multiple languages * interpretation available upon request
Area Served
London and Middlesex
Accessibility
Wheelchair Accessible
Description of Services
CAS is required by law to have a complaints procedure
Contact the CAS worker or supervisor for a copy of the complaint procedure brochure or the local CAS and ask to have a copy mailed * informal complaints do not need to be in writing but formal complaints must be in writing * a concern/complaint regarding an issue that has been decided by the Court, is currently before the Court, or falls under the Labour Relations Act is not eligible for review
Contact the CAS worker or supervisor for a copy of the complaint procedure brochure or the local CAS and ask to have a copy mailed * informal complaints do not need to be in writing but formal complaints must be in writing * a concern/complaint regarding an issue that has been decided by the Court, is currently before the Court, or falls under the Labour Relations Act is not eligible for review
Last Updated: Aug 27, 2023: Suggest an edit
