Independent body established to resolve disputes between residential landlords and tenants through mediation or adjudication * provides information about its practices and procedures and the rights and responsibilities of landlords and tenants under the Residential Tenancies Act (RTA)

Customer service officers process applications, schedule hearings, and provide information to the public about the Residential Tenancies Act * dispute resolution officers help landlords and tenants, co-ops, and co-op members resolve their application