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Patient Relations
3001 Hospital Gate, Level 1, South Block
Oakville, ON
L6M 0L8
Oakville, ON
L6M 0L8
905-338-4138
Call 911 in emergencies
Toll-Free: To avoid long distance charges to a Halton Healthcare hospital, just dial local hospital number and request to be transferred
Fax: 905-338-4685
Mon-Fri 9am-4pm
Last Updated: Nov 12, 2025: Suggest an edit
Application
Call or email for more information
Eligibility / Target Population
All inpatients, outpatients, clinic patients, Emergency patients of Oakville Trafalgar Memorial Hospital, Milton District Hospital or Georgetown Hospital and the community
Fees
None
Contacts
Kelly Ingram - Patient Relations Advisor
Cheryl Murphy - Patient Experience Advisor
Cheryl Murphy - Patient Experience Advisor
Languages
English
Language Notes
Interpretive services available upon request
Area Served
Halton Region
Accessibility
Wheelchair Accessible
Accessibility Note
Paid parking
Description of Services
An impartial and confidential service designed to assist patients and families in the resolution of hospital related concerns, to receive information about hospital rules and policies and to share complimentary feedback about staff
- answer concerns regarding the care at Oakville Trafalgar Memorial Hospital (OTMH), Milton District Hospital (MDH) or Georgetown Hospital (GH)
- the service is available to all inpatients, outpatients, clinic patients, Emergency patients and the community
- Patient Relations Advisor is available and will listen to patients and family members and offer recommendations about the steps which can be taken in resolving their concerns * facilitate effective communication between the patient and their health care team
- Patients are suggested to share their feedback/concern first with a member of their care team * if a concern requires further attention, patient/caregiver can contact Patient Care Manager on the unit where they receive care
About Us
Patient Relations will seek to respond to your feedback and assist you in resolving any issues or concerns you or your family may have
Last Updated: Nov 12, 2025: Suggest an edit
