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Newcomer Settlement Services

1119 Jalna Blvd
London, ON
N6E 3B3
Jalna Location: 519-686-8600
Westmount Location: 519-472-5502
Fax: Jalna Location: 519-686-8467
Westmount Location: 519-472-6852
iconPath Information and Orientation: Mon-Thu 9am-7pm * Fri, Sat 9am-5pm
Last Updated: Jan 5, 2024: Suggest an edit


Call. email or drop-in * no referral required

Eligibility / Target Population

Newcomers to Canada




Nancy Needham - Executive Director
South London Neighbourhood Resource Centre
519-686-8600 ext 7383 *
Mohamed Al-Adeimi - Director of Settlement Services
South London Neighbourhood Resource Centre
519 686 8600 ext 7029 *


English ; Arabic ; Portuguese ; Spanish ; Kurdish ; Vietnamese ; Amharic ; Malay ; Pashto ; Tagalog ; Ukrainian ; Belarusian

Area Served



W_wheelchair.gif Wheelchair Accessible

Description of Services

Direct and essential services to newcomers to the city of London Ontarion, helping them integrate into their new society

Funds are provided by Immigration, Refugees and Citizenship Canada (IRCC) * services are provided in a culturally competent manner by multilingual staff and volunteers

Information and Orientation Services for Newcomers:
  • assesses needs and provides guidance to make informed settlement decisions
  • provides timely, useful, and accurate information
  • develops settlement plans to meet needs and help establish priorities
  • assists with appointment scheduling and registration for appropriate programs
  • assistance with coping with the problems of everyday living, and navigating the Canadian system
  • information on the rights and obligations of newcomers
  • one-on-one, family, and group information sessions to enhance newcomer integration into society
  • information packages, including web-based information sources and referrals to IRCC programs and other programs/services in the community
Settlement Workers in Schools (SWIS):Aids newcomer students and families in acclimating to schools and local community
Library Settlement Workers (LSP):Supports newcomer library clients with essential information and referrals to library and community services.
Youth and Adult Community Connectors:Facilitate the establishment of professional and social networks
Services are free but and encompass additional provisions such as access to fax, phone, internet, and photocopying * Occasional childminding services available * staff and volunteers speak multiple languages
  • Library Settlement Partnerships (LSP) Library Settlement Workers works with London Public Library to provide information and referral services to newcomer clients accessing library services * services include:
  • Settlement Workers in Schools (SWIS) Assists newcomer students and their families settle into school and community * program offered in partnership with the Thames Valley District School Board (TVDSB), the London Catholic District School Board (LCDSB), and community agencies

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Last Updated: Jan 5, 2024: Suggest an edit