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Long-Term Care Family Support and Action Line
438 University Avenue, 8th Fl
Toronto
Toronto
Toll-Free: 1-866-434-0144
Daily 8:30am-7pm
Last Updated: Jun 6, 2023: Suggest an edit
Application
Call
Eligibility / Target Population
People with concerns or complaints about an Ontario long-term care home or about a local Home and Community Care Support Services agency
Fees
Free
Languages
English ; French
Language Notes
French reception, programs, publications, and website * French interpretation available upon request
Area Served
Ontario
Accessibility Note
By mail or phone, not in-person
Description of Services
Government service concerning long-term care homes and Home and Community Care Support Services (HCCSS) in Ontario * handles concerns and registers complaints about long-term care homes and HCCSS * initial calls or written complaints are answered by ACTION Line staff * callers can also have their complaints forwarded to an Independent Complaints Facilitators
Handles urgent and non-urgent complaints
Handles urgent and non-urgent complaints
Last Updated: Jun 6, 2023: Suggest an edit