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Settlement Services

343 Dundas St
Fax: 519-660-6168
iconPath Mon-Fri 8:30am-4:30pm
Last Updated: Mar 29, 2023: Suggest an edit


Call or drop in * reception will put visitors in contact with the next available settlement counsellor or intake worker

Eligibility / Target Population

Immigrants and new Canadians




Rifat Hussain - OSN Manager
519-914-1788 ext 430 *


English ; Many other languages

Language Notes

Interpretation may be available upon request

Area Served

London and area


W_wheelchair.gif Wheelchair Accessible

Description of Services

Orientation services provide information to newcomers (Permanent Residents and Convention Refugees) on government programs and services, community and social services, education, immigration, housing, employment, and community connections.     Our services include: 
  • Needs Assessments
  • Personalized, self-directed assessments are conducted to assist newcomers and identify their needs, barriers, and strengths
  • Settlement Plans & Goals - based on a newcomer’s initial needs assessment, personalized settlement plans are created with short-term and long-term goals
  • One-on-one supports are available to all newcomers through Newcomer Settlement Advisors who help guide, inform, and equip individuals and families with the information, assistance, and resources they need to settle into life in Canada. 
Information Sessions Information sessions are 1-2 hours in length and provide important information on  a wide variety of specific topics including:
  • Overview of Canada
  • Sources of Information
  • Rights and Freedoms
  • Canadian Law & Justice
  • Important Documents
  • Improving English or French
  • Employment & Income
  • Education
  • Housing
  • Health
  • Money & Finance
  • Transportation
  • Community and Media
  • Community Connections
  • Becoming a Canadian Citizen
  • Client Support Services - Partners in Caring Supports for Government-Assisted Refugees (GARs) to address medical, emotional, and social needs * case management services * on-site medical examination clinic
  • Newcomer Settlement Program Newcomer information and referral services
  • Resettlement Assistance Program (RAP) Assists newly arrived Government Assisted Refugees with the resettlement process * provides support and essential services for the immediate needs of refugees destined to London and transferees during their first 6 weeks 
  • Settlement Workers in Schools Program (SWIS) The SWIS Program places settlement workers in elementary and secondary schools throughout London and St.Thomas-Elgin to help newcomer students and their families adjust to their school and community.

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Last Updated: Mar 29, 2023: Suggest an edit